Support
Something wrong, or just a question? Here is how to reach us, and what each route can actually do.
We aim to respond to support requests within 48 hours.
Get help
Support chat, in the app
Open Pawfect Fwiend, go to Settings and tap Support. This is the fastest route and the only one tied to your account, so we can see your plan and your credits without asking you to prove who you are.
Write to help@pawfect.fwiend.app. Email is not tied to an account and an address proves nothing on its own, so we cannot discuss anything account-specific over it. For that, use the in-app thread.
help@pawfect.fwiend.appReporting a bug
In the app: Settings, then Report a bug. That report carries the diagnostics we need, but it is not a conversation and it has no reply path. If you want an answer, write through one of the two routes above as well.
Your data and your account
Both live in the app under Settings, Data and privacy: Download my data exports everything we hold, and Request account deletion erases it. Deletion takes effect straight away and cannot be undone.
Subscriptions and refunds
Subscriptions are in-app purchases. Apple bills them on iOS and Google Play on Android, and only the store that charged you can cancel or refund one. We cannot do either on your behalf.
Plans and pricing